Sr. Service Engineer

Title: Sr. Service Engineer

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Position Summary:

This position is responsible for Quality Service Manager topics, KPI’s, non-conformities relating to the company’s strategic/direct customers.  This includes the job functions listed below.

Key Accountabilities:

Primary point of contact for assigned customers on Quality topics. Guide the company towards exceeding respective customer quality metrics.  This includes tracking and reporting customer Quality KPIs; identifying improvement areas; and working with stakeholders to identify and implement corrective measures. Investigate product failures (found at enclosure vendors, customer complaints and issues logged in various platforms along the site installation process.) to determine validity of claims and determine the source/causer of non-conformances. Use 8D/A3 methodology to collaborate with responsible departments in determining root causes and implementing long-term corrective actions. Update the status of quality topics on respective customer platforms as well as on local tracking tools. Represent Rolls-Royce Solutions at customer quality meetings, prepare and present periodic quality reports as needed. Carry out product inspections from time to time, including First of Kind inspections and product audits. Continually improve and document processes for your assigned customers. Keep management updated of progress, developments, and pending problems. Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. Perform special projects as required

Basic Requirements:

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelors’ degree in Engineering, Mechanical, Electrical or Manufacturing engineering plus 5 years of mechanical, electrical, manufacturing or quality engineering experience with large industrial equipment or 9 years of mechanical, electrical, manufacturing, or quality engineering experience with large industrial equipment.

Preferred Qualifications:

• Strong knowledge and proven application of 8D methodology.
• Strong knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the production of large industrial equipment.
• Strong knowledge of quality control, raw materials, manufacturing processes, costs, and other techniques for maximizing the effective manufacture of large industrial equipment.
• Excellent communication and interpersonal skills, with the ability to interface effectively at all levels of the organization.
• Excellent analytical and problem-solving skills
• Self-starter possessing strong initiative and teamwork
• Proficient with PC and MS Office Suite
• Familiar with plant operations and equipment
• Knowledge of engine and genset components and products
• Knowledge of genset performance requirements
• Knowledge of gauge and test equipment

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Engineering for Services $94,160 - $153,010-Annually Mankato, MN

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.